FAQs
Are you Insured and Bonded?
Absolutely! A to Z is fully insured and our employees are also additionally covered by Worker’s Compensation Insurance.
How many people do you send to my home?
Normally, we send a team of 2-4 uniformed cleaners, including a working supervisor to clean your home. Each person checks the other’s work and the team stays until all members of the team are satisfied that the job is complete.
We have found that the team system is much more efficient and most cost effective. Periodically, spot-checks are conducted by our management team.
Do I need to be home?
Most of our customers are not home when we clean their homes. We keep detailed information about each client’s home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will schedule an arrival window that is mutually convenient.
Is there anything I need to do before the cleaning?
Yes, please. In order to provide quality cleaning, please pick up clutter and secure cash, jewelry and other small valuables.
How is payment handled?
The method of payment is arranged at the time your home is scheduled for cleaning. We accept Visa, MasterCard, Discover and American Express, or you can leave a check or cash on the kitchen counter top. A receipt will be left for your payment.
What time will you be cleaning my home?
Once a cleaning date is agreed upon, you are scheduled in our computer system. Normal cleaning hours are 8:00 a.m. to 4:00 p.m. and we provide you with an arrival window within those times.
Who provides the supplies and equipment?
We will provide all of the cleaning supplies and “tools of our trade.” We never use industrial strength chemicals or cleaning solutions to clean your home. If you would prefer to provide the cleaning supplies, just ask us!
Do you clean windows?
Yes, but for an additional fee.
What don’t you do?
Our employees can not climb higher than a step stool, work outside the home, move furniture, lift any objects over 20 pounds, prepare meals or provide any pet or child-related services.
How do I get regular service started?
Just give us a call at 602.512.8350 or email us at Info@AtoZHousekeeping.com or complete our online service request.
Do I have to sign a contract for service?
Nope.
What is the availability of your services?
Our regular working hours are 8:00 a.m. to 4:00 p.m. Monday through Saturday.
What if I want to cancel a scheduled service?
No problem. All we ask is that you contact us at least 48 hours prior to your scheduled cleaning. Cancellations with less than 48 hours notice are subject to a $50 cancellation fee. Please keep in mind that each day’s cleanings are scheduled in advance and cancellation may mean your cleaning team may not have a full day’s work.
